Quality Assurance

Our commitment towards our customers continues after they have purchased our software. We aim to support our customers throughout the entire life cycle of the software. Practical training courses enable a tailored software operation geared towards the various requirements of front office and application management employees. Our comprehensive multilingual documentation offers answers should any questions arise.

From expert knowledge to support, through to integration boxes

If Finnova users require further support, our three-level support process is set into action. In the event that the first two support levels cannot solve the problem or provide the necessary assistance, our customers can count on the third-level support provided by Finnova Customer Support for software-related problems and on the account system engineers (ASE) for technical questions.

Furthermore, we offer our customers and partners dedicated Finnova cloud environments for the proofs of concept of third-party systems to be connected with our integration boxes. The same applies for early tests in the case of further developments of such third-party systems. This accelerates the time to market and enables cost optimisation.

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