Hybrid branch for orchestrated end-to-end banking
The Client Engagement Suite enables interaction between banks and clients and makes it possible to meet the needs of end clients with a cross-channel user experience. For this purpose, we are combining the previous Channel Suite and Front Suite and placing them on a single platform, with a focus on information exchange, decision-support (scenarios, simulations, variants, and products), processes, collaboration, and support. The touchpoints E-Banking, Mobile Banking, Branch and ATM are being supplemented with the Advisor Workbench and the tablet-based Loan Advisory solution.
With the Client Engagement Suite, we will bring together bank clients, prospects, Finnova partners, fintechs and client advisors through our future end-to-end orchestration of processes, documents and tasks. This enables a new quality of user experience across the various distribution channels and process steps.
The merging of the Channel Suite and the Front Suite into the Client Engagement Suite lays the foundation for implementing hybrid branch strategies.
The single platform with integration and orchestration layers allows Finnova to efficiently construct cross-channel products. At the same time, the customer banks can implement their digital strategies individually and flexibly with Finnova standard products and partner solutions – with a focus on low TCO.
We lay emphasis on the consistent digitalisation of existing clients by expanding self-service offers, new client acquisition via digital self-onboarding, and client retention thanks to a consistent, cross-channel client experience and modern applications.
We are continuously expanding our existing ecosystem in terms of open banking with over 80 Finnova partners. With the new digital touchpoints and the large partner network, the Client Engagement Suite is set to become the bank's digital business card.