Enterprise & Solution Architecture

In this era of accelerated digitalisation and increasingly complex IT system landscapes, a sustainable and trendsetting IT architecture is of vital importance to satisfy the future requirements of modern IT solutions.

Architecture consulting supports our customers in the formulation and realisation of their digitalisation strategies, develops custom-fit solution concepts together with our internal and external partners, and accompanies demanding integration projects in the event of architecture questions and in implementation. As a consultant for technology and methodology, we lend a hand in the establishment of architecture management, undertake tasks in product management and accompany sales. With our service, customers secure the sustainable and integral development of their IT thanks to impartial, independent and competent advice.

Quality Assurance

Our commitment towards our customers continues after they have purchased our software. We aim to support our customers throughout the entire life cycle of the software. Practical training courses enable a tailored software operation geared towards the various requirements of front office and application management employees. Our comprehensive multilingual documentation offers answers should any questions arise.

From expert knowledge to support, through to integration boxes

If Finnova users require further support, our three-level support process is set into action. In the event that the first two support levels cannot solve the problem or provide the necessary assistance, our customers can count on the third-level support provided by Finnova Customer Support for software-related problems and on the account system engineers (ASE) for technical questions. Furthermore, we offer our customers and partners dedicated Finnova cloud environments for the proofs of concept of third-party systems to be connected with our integration boxes. The same applies for early tests in the case of further developments of such third-party systems. This accelerates the time to market and enables cost optimisation.

Application Management & Cloud Solutions

If requested, Finnova Services can also provide application management (AM) for customers. Our basic service package covers all maintenance efforts across the board. With this, the ongoing operation of the Finnova platform and second level support are ensured. It also includes the testing and installation of software updates in the productive environment, as well as a specific quota of advisory and support services for ad hoc orders. We regard AM as a central knowledge and experience base that we consistently integrate into our software development. Because of its closeness to the Lenzburg product house, our AM is distinguished by its great innovativeness. We can quickly react and understand our AM customers' needs and problems and work with our product experts to develop corresponding proposals for solutions. We also ensure that our AM customers can benefit from Finnova's own product developments first-hand at any time – as pilot banks, if desired.

Exchange of knowledge and experience

We also make this know-how available to our partners that operate the Finnova Banking Software for other banks. The services provided by Application Management enable efficient use and the highest possible performance of the Finnova platform, whether it is operated by Finnova or by one of its experienced partners. Moreover, we provide advice and assistance to our customers when it comes to creating implementation concepts for the efficient introduction of options, or when they purchase additional software components.

Digitalisation in the cloud

We also make this know-how available to our partners that operate the Finnova Banking Software for other banks. The services provided by Application Management enable efficient use The dedicated Cloud Solutions team in Seewen is responsible for a complete infrastructure. Our digitalisation initiative is based on OpenShift technology and is very modern, in accordance with the most current cloud guidelines. We work with our suppliers to ensure that all data is kept in Switzerland. Our expertise in this area supports our customers in competently implementing their ambitious visions in the digital age.

Academy

Clever people never stop learning. The objective of hands-on training and further training is for you to feel good and secure when using the Finnova Banking Software. We support participants as they maintain or increase their skills and market value. Our offer is geared towards the requirements of the various hierarchy levels and functions – bank employees, implementation and application management partners. Our target-oriented training contributes to the reduction of errors and incorrect interventions as well as constituting the basis for the optimal use and operation of the Finnova Banking Software.